Cyber Café / Carlisle Computer Systems Privacy Notice

This Privacy Notice governs the manner in which cybercafé.co.uk and carlislecomputersystems.co.uk collects, uses, maintains and discloses information collected from users (each, a “User”) of the  website (“Site”). This privacy notice applies to the Site and all products and services offered by Cyber Café / Carlisle Computer Systems..

Cyber Café / Carlisle Computer Systems are hereto after denominated CC&CCS

Web browser cookies

Our Sites may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Data Protection

CC&CCS take all industry advised precautions to protect any and all submitted and stored data, however CC&CCS accepts no responsibility for loss of data caused by persons with malicious intent, computer attack or infection.

Data Collection:

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site, in person or over the telephone when gathering information related to providing business services. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Sites anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Data Controller:

The Data controller CC&CCS (Partnership Business, Ian Irving & Matthew Whyte-Earl),

Cybercafe and Carlisle Computer systems

GDPR@atcybercafe.co.uk

17 Warwick Road, Carlisle, CA1 1DH

 

Purpose of Data collection:

Data is collected for a variety of purposes:

  • Business Administration
  • Monitoring marketing effectiveness.
  • Facilitate a response to queries,
  • Pre-entering data to office systems to expedite booking processes.
  • Improving our services and systems, as well as to allow us to provide requested services.
  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • Marketing: Aggregated site data is used via Google Analytics.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order, service or repair. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Data Categorisation:

Personal – any data which could be used to personally identify an individual. Including names, DOB, postal address, telephone/email, IP Address and in some circumstances passwords.

Personal & Special – Not collected.

Non-personal – Browser name, the type of computer and technical information about Users means of connection to our Site as well as data which has been anonymised.

 

Basis for Processing

 

Consent

 

Contractual necessity Legitimate interests
Explicit consent is requested for marketing. Data requested at the time a job/work/service is booked into our systems. Non personal data collected automatically used for statistical research, direct response to queries.
     

 

 

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our trusted affiliates and advertisers for the purposes outlined above. Information may be handled by 3rd party Data Processors (Business Partners) on our behalf. Our business partners are

  • Google Ltd– (Gsuite, Adwords, Analytics),
  • com Hosting platform – for outsourced web services
  • Heartinternet for outsourced web services.

Business Partners must attest that they also comply with all current legislation and GDPR.

  • No data sharing is done internationally

 

 

 

How we protect your information – Data Retention & Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Additionally:

  • Personal Data is only stored for a period of 30 Days past current use. Data may be anonymised and stored for longer periods to facilitate business review and development. Current use includes warranties, extended warranties and usual legal obligations regarding business records with HMRC
  • Personal Data stored online or offline is protected by password and encrypted.
  • Special Data is not collected.
  • Data Transmission occurs only when necessary, only data required for the task is used, and transmission is conducted through SSL.

CC&CCS holds an internal Data Breach Policy and Procedure and will act accordingly in the event data is compromised.

 

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

YOUR RIGHTS

Right to withdraw Consent:

The User has the right to withdraw consent at any time. This request must be submitted electronically to gdpr@atcybercafe.co.uk. The request will be also passed by us to any 3rd party data processors. CC&CCS  will remove or anonymise all stored data from all systems within 7 working days, if we are required to do so.

Right to complaint:

Should you believe CC&CCS  to have not acted in a fair, proper and safe manner regarding personal data you may submit a complaint the supervisory authority

The Information Commissioner’s Office 
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel. +44 1625 545 745
e-mail: international.team@ico.org.uk
Website: https://ico.org.uk

Rights listed below are explained in detail here

You have the right to

  • access to a copy of the information comprised of your personal data;
  • object to processing that is likely to cause or is causing damage or distress;
  • prevent processing for direct marketing;
  • object to decisions being taken by automated means;
  • (in certain circumstances) have inaccurate personal data rectified, blocked, erased or destroyed; and
  • claim compensation for damages caused by a breach of the Act.

 

 

Changes to this privacy Notice

CC&CCS  has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your understanding of this policy. Express consent for use of special personal data is requested at point of submission. We do not store or track IP address’s with the exception of firewall blacklisting for security purposes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Cybercafe and Carlisle Computer systems

GDPR@atcybercafe.co.uk

17 Warwick Road, Carlisle, CA1 1DH

 

This document was last updated on 11/5/18